Recensionen skriven 2012-11-19 av: Jonathan Dobner
Hur sköttes bokningen?: We booked for three nights but could only bear to stay for one and checked out late on the second day after we undertook a second trawl on the internet (a great way to spend time on what we thought was a well planned holiday!) I complained about the hotel to Hotell-Thailand.se but without asking for a refund. Their response to my email was prompt and fair. They gave me an unconditional refund (i.e. I was not told I had to take a voucher) for the two lost nights less a nomnal admin fee. I thought that was good customer service and it s just a shame the hotel let them down.
Övriga kommentarer om hotellet: This hotel claims to comply with ISO 9001 but how it keeps that status is beyond me. Our room was in need of redecoration at least five years ago. The carpet was stained and dirty. The TV was probably first generation colour - ours was heavily tinged with red and there was very little choice. Internet access was WiFi only and not fast. There was no PC in the lobby area. The location is perfect for the Friendship Bridge to Laos but a long way from anything else so if all you want is a visa/renewal that s it. I think it s time for the old girl to abdicate!
Recensionen skriven 2012-11-04 av: Wayne Darcy
Hur sköttes bokningen?: excellent
Övriga kommentarer om hotellet: awful breakfast, hot juice, cold eggs and tasteless rice.lack lustre staff. Not expensive but still disapointing.
Recensionen skriven 2011-03-07 av: lorenzoni clara
Hur sköttes bokningen?:
Övriga kommentarer om hotellet: good location..staff very good but talk little english!!!room clean and big...
Recensionen skriven 2011-02-13 av: Eivind Altobello Friedricksen
Hur sköttes bokningen?: Booking service is good and easy.
Övriga kommentarer om hotellet: The hotel is nice and good value for the money, but the interior and rooms needs urgently renovations. There is is strange smell in the hotel and in the lift they tried to solve this with some herbs on the floor in the lift. Carpets looks dirty and I guess the smell is from that. The cleaning staff did it s best, no complaint about them. The breakfast was just ok, but if you wanted a little late breakfast, they was run out of toast and anything you wanted on that toast. I guess they struggle economicly. The stay was ok, but my next visit in Nong Khai in april 2011, I will be looking for another hotel.
Recensionen skriven 2011-02-01 av: Gerard Sutterby
Hur sköttes bokningen?: No problem with webHotell-Thailand.se
Övriga kommentarer om hotellet: Worst hotel I have ever stayed at.Left after 1 night even though paid 2 nights. Room wall, bed cover filthy. Dangerous wiring on bed lamps. Cold water. A/C not cool. Large rips in carpet. Noise in next room all night, hotel staff not help me, only offer to change room at 2am! I have photo of all faults. Will report to all travel sites such as tripadvisor etc. I mentioned all problem to staff & they not care or ask why I go to other hotel. Again, worst hotel I have ever stayed in my entire life!! Better hotels for 500B.
Recensionen skriven 2011-01-06 av: Akharaporn U.
Hur sköttes bokningen?: quick response
Övriga kommentarer om hotellet: Breakfast was so good.
Recensionen skriven 2010-04-29 av: Martin Willem Schmid
Hur sköttes bokningen?: RES24ASIA.COM great as usual. Will book with them every time
Övriga kommentarer om hotellet: Old hotel with pool. A bit overpriced for what it is, but the only hotel around with a pool, which was a bit murky. Not really a bad hotel but you will feel like a ghost there, syince only about 6 rooms out of 200 are occupied... service is as slow as in Laos if any... One funny thing at this hotel is that they don t call you when its time to check out, so sleep until 3 P.M :)Old and broken furniture will remain at the poolside probably forever as well as rubbish on the parking lot left by customers a year ago.... booking on RES24asia.com grat as usual.
Recensionen skriven 2010-03-03 av: Geraldine Grogan
Hur sköttes bokningen?:
Övriga kommentarer om hotellet: Location is not good if you want to be in Nong Khai and have no personal transport. They will call a tuk tuk but will cost you between 80 and 100 baht per time there and back.Rooms need renovation, fungus on my shower curtain, hot tap on sink would not turn on, phone wire connection was taped into wall with masking tape and did not work properly. I checked out early but the terms of the booking service are no refund. I did not complain to hotel staff because their English is not good enough for this. (This is a not a criticism of staff. this is NorthEast Thailand and English is very rarely spoken_
Recensionen skriven 2009-03-10 av: Susanne Bruus
Hur sköttes bokningen?: The bookong service worked perfect and effective.
Övriga kommentarer om hotellet: We will never choose Royal Mekong Nongkhai Hotel again.The only positive was the big rooms and the vue to Mekong - everything else is negative. The hotel wasn t kept in repair and anywhere was very dirty and not cleaned. The staff wasn t helpful - was not able to help to get a taxi to airport - and seemed not to care.
Recensionen skriven 2009-01-25 av: Henricus van Iersel
Hur sköttes bokningen?: excellent
Övriga kommentarer om hotellet: Excellent hotel. Good rooms and reception. A bit far away from the town Nongkhai; you need transport. We had a good 2 days stay.
Recensionen skriven 2008-11-10 av: Phatthawan Laitaweewat
Hur sköttes bokningen?: As always, booking through the Hotell-Thailand.se reservation system is okay. But in case of changes (if you want to change the dates of reservation), the system is much to slow.
Övriga kommentarer om hotellet: It is the worst hotel we have ever visitted. The hotel is old, with old furniture in their old rooms. Actually a chair broke down while we were staying in that hotel, and suddenly dangerous nails were sticking out of the chair.The staff at the breakfast dont pay any attention to the things which are missing. So if there is no toast, jam, butter, you name it, then tell it to the staff yourself, because they wont see it.The hotel also advertise with 2 hours of thai-massage in your room for only 300baht. But after only 1 hour of poor and very soft thai-massage, the 2 massage-ladies clamed to be finished! Not only did they cheat about the lenght of the massage, they also had the nerve to ask for tip!!!We made a complaint at the reception, but they didnÂ´t care. Their only comment was: Well, sometimes they make a quick massage!Dont ever visit that hotel!
Recensionen skriven 2008-06-30 av: Peter Bainbridge
Hur sköttes bokningen?: Good, as I tried to book through Asia Rooms who stated that rooms were unavailable.
Övriga kommentarer om hotellet: Clearly in need of modernisation & efficient management. Bedroom O.K. but aircon noisy and barely functioned. Bathroom had more than its fair share of ants, which presumably were also in the bedroom. Dining room a disaster as some dishes on the standard menu were not available and it took the staff nearly 20 minutes to inform us. Breakfasts unappetising and stone cold. Service some of the worst we have come across in Thailand.Large open car park which could present security problem as nobody manned the security hut at the entrance. I understand this used to be a Holiday Inn - I wish they would take it back as the present management (or lack of it) ruins what could be an excellent hotel due to its situation on the Mekong. Needless to say, we shall not return.
Recensionen skriven 2008-04-02 av: STEINMANN Jean-Paul
Hur sköttes bokningen?: Good.
Övriga kommentarer om hotellet: I booked a Standard Room. Very large, with view on Nam Khong. Not high standard but very OK for the price. Restaurant so-so. Breakfast OK. Swimming pool not clean. Very far from the town center. Can recommend.
Recensionen skriven 2008-02-13 av: Koeppl
Hur sköttes bokningen?: perfect
Övriga kommentarer om hotellet: very nice location, clean and quiet, very friendly staff, nice swimmingpool, good value for money
Recensionen skriven 2007-12-17 av: Eddy Dobbenie
Hur sköttes bokningen?: excellent
Övriga kommentarer om hotellet: not a good hotel, it s old not clean, no good location
Recensionen skriven 2007-11-15 av: Arne Finsen Munck
Hur sköttes bokningen?: Ok with the net.
Övriga kommentarer om hotellet: The accomodation was ok. Room clean and nice.I am a disappointed about the promise about transfer from the hotel to the railway station. Your clerk at the disk promised to arrange with a tuk-tuk earli the next morning (the train left at 6:00 am). No tuk-tuk!!!Just in time there came an auto ( may be a vendor or so). The driver solved our problem just in time!!!!! Good service!
Recensionen skriven 2007-12-04 av: Jack Parkinson
Hur sköttes bokningen?: Booking service was fine and agent did return the fee for the unused night, though I do not think it was refunded to them by the hotel. I was unable to contact them by phone on the number given on the paperwork, which I tried to do on arrival to see if we could change the reservation.
Övriga kommentarer om hotellet: I would rather have my teeth pulled without anaesthetic than return to this hotel, for the money charged it has been by far the worst hotel we have stayed in on our many visits to Thailand. The hotel is situated about 5km out of town so requires a Tuk Tuk ride to do anything, twice during our 6 night stay we had difficulty finding one. The gate security hut was abandoned with most of the windows broken, and the once white exterior of the hotel was covered with a black algae and was badly in need of a fresh coat of paint.On being shown to our room, we found that we had been given a superior room rather than the de luxe room we had paid for, and the room itself was tired and dirty, with torn seats and stains on the carpet. We complained and were shown to a de luxe room, which was marginally better though only 1 ceiling light out of 3 was working, the wallpaper in the entrance was torn and hanging off the wall, the light fitting in the wardrobe was hanging loose and the bathroom light took around 45 seconds to come on. The bedding was old and grey, 2 of the sheets on the twin beds were torn, there was a large stain on the carpet, hidden with the coffee table, only 1 socket out of 3 worked when I tried to connect my laptop, and the bedside lamp was wired in such a way as to be potentially lethal had we had a child with us, the only toiletries provided was a bubble bath, and there were no flannels provided. Once again I complained and the sheets improved slightly and we got an extra ceiling light, but all else remained the same. To be fair the view of the river was good. The pool and surrounding area was poor with no loungers or tables and chairs, and the pool itself looked dirty and uninviting with a lot of the surrounding large pebble feature residing in the bottom of the pool, with no attempt being made by the hotel to remove them. Breakfast was plentiful, though cold and un-appealing, with a DIY coffee service.There were other faults which I won t bore you with but all in all it is rated as a 3 star hotel, which I am sure in it s prime it was, and refurbished could be again, however in it s current state and with it s current staff I would be hard pushed to give it 1 star, and had we not apid for the hotel via an agent upfront we would not have stayed longer than it would have taken us to find other accommodation, the final problem came when in spite of giving the hotel 24 hours notice that we would be checking out a day early, and checking out before final check out time, the hotel refused to return the unused day to the agent saying we had not checked out until the evening and they could not re let the room. We were already in a decent hotel in Chiang Mai by mid afternoon. My advice would be that this one is a hotel to avoid like the plague unless it is offered for under 800 bhat a night.
Recensionen skriven 2007-02-12 av: Les Seaward
Hur sköttes bokningen?: No Problems good service
Övriga kommentarer om hotellet: I consider our short stay at the Hotel to be 1st class will have no problem in recomending to any person requiring accommodation in the area.Well Done